World Racing Tours respects your privacy and is committed to protecting the privacy and confidentiality of personal information provided to us by you.
This policy explains how World Racing Tours protects your privacy and summarises how we collect, use and disclose personal information that you might provide us. When you make an application to use our services or purchase goods from World Racing Tours, you consent to us using and disclosing your personal information consistent with this policy. This policy is applicable to personal information that we hold about you in Australia.
In this policy we also explain how you can contact us if you have a query about any personal information that World Racing Tours may be holding about you.
2.COLLECTION OF PERSONAL INFORMATION
When you use our services or purchase goods from World Racing Tours, we need to collect certain information from you. That information may include your:
We may also collect personal information from others who make a booking on your behalf.
3.WHAT ABOUT SENSITIVE INFORMATION?
We will only collect your sensitive information with your consent and where it is desirable for your travel arrangements. We will only use and disclose your sensitive information for the primary purpose for which it was collected or a purpose that is directly related to this primary purpose and reasonably expected.
Otherwise, we will not collect, use or disclose sensitive information about you unless required to do so by law. Sensitive information, as defined by law, is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
4.INFORMATION ABOUT OTHER TRAVELLERS
5.PURPOSE OF COLLECTION
Personal information is collected to enhance our business relationship with you and to facilitate the sale of our products and the provision of our services. In the sale of our goods and the provision of our services, we may provide information to agents to take actions or make enquiries.
We may also access your information to send you information about our activities or developments or new products that we believe will be of interest to you.
In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organization that you work for.
6.USE AND DISCLOSURE OF INFORMATION
We strive to build a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information for the following purposes:
We use your personal information to:
7.CROSS-BORDER DATA FLOWS
The third parties we disclose your personal information to (our suppliers, travel service providers, call centre operator, website manager, cloud infrastructure and data centre providers) may be located overseas.
Your personal information may also be shared between entities, which may be located overseas.
Generally, we will only disclose your personal information to these overseas entities in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.
8.USE OR DISCLOSURE FOR DIRECT MARKETING PURPOSES
We may use and disclose your personal information to offer you products and services provided by World Racing Tours and related entities.
You can choose not to allow us to use or disclose your personal information for direct marketing purposes by contacting us (see clause 12 below).
9.PROTECTION OF INFORMATION
We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
10.ACCESS TO PERSONAL INFORMATION
You may access any personal information that we hold about you subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out in clause 12 below.
11.UPDATING PERSONAL INFORMATION OR PREFERENCES
If you believe that any of the information that we hold about you is not current or incomplete, please let us know and we will update your details. We take reasonable steps to ensure that we hold current information about you, but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out in clause 12 below.
12.WHO TO CONTACT FOR FURTHER INFORMATION
If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways:
By mail: ThePrivacy Officer, World Racing Tours, 202 Richardson Street, Middle Park 3206
By phone: The Privacy Officer, World Racing Tours, phone number: 0419 550520
By email: Info@worldracingtours.com.au
If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner (OAIC) on 1300 363 992, or visit their website at www.oaic.gov.au.
13.WHAT YOU CONSENT AND AGREE TO
When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy including, in particular to:
14.TRANSMISSION OF BUSINESS
Should World Racing Tours or its assets be acquired, customer information may comprise one of the transferred assets.
If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details set out in clause 12 above. We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary we will change our policies and procedures to maintain our high standards of performance, service and customer care.
16.CHANGES TO THIS POLICY
Version 1 – Date of Publication – February 2015.